Hi Anne,
Thank you for your e-mail.
We do apologize for the slight delay.
One of the reasons for the delay would be due to the availability issue of the items because we thoroughly check if we have exactly the items that you want. I have already sent a request for follow up to the shipping team.
They're doing their best to ship the items within the week.
We will contact you again as soon as we have shipped out the items.
Again, our apologies for the inconvenience this may have caused you.
We sincerely hope for your understanding.
Thank you and have a great day!
regards,
Lj
---------- Original Message ----------
Hello
You said that the shipping issue is between 7-10 days but it's been almost 20 days I ordered it and it still "Preparing for shipping" I hope nothing wrong happened.
But anyway thank you for your work!