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Order refund 2016-05-31 00:00:00 COii CS
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Hi Julia,

Thank you so much for your patience.
We will get back to you as soon as we receive feedback from them.

Thank you, have a great day!
Gretel


[ Original Message ]
Hello Gretel,

Thank you very much, I appreciate your help! Looking forward to your reply.

Thanks,
Julia

[ Original Message ]
Hi Julia,

Thanks for your reply.

I made a follow up request to our management to check the status of your order.
We will notify you as soon as we received feedback, from there you may decide if you're willing to wait for the item to be shipped or cancel the order.

Hoping for your patience and consideration.

Thanks,
Gretel


[ Original Message ]
Hello Gretel,

My order has been queued for shipping for 2 weeks already, which is definitely longer than 7-10 days.
If you have issues with Paypal refund, I'm willing to wait for the item in case if it's possible to ship it sooner.

Regards,

Julia

[ Original Message ]
Hi Julia,

Sorry for the inconvenience.

Upon checking, your order is still in preparation.
Preparation usually takes 7-10 business days, tracking information will be available once items are dispatched, takes maximum of 4 days to reach your doorstep.

I will be forwarding your cancellation request to the concerned team.
Unfortunately, we're having issues processing refund via Paypal.
Will you consider refund via reward points?
You can use your Reward points when you check out of the order page, you will see a little box where you can enter amount to use for Reward points.
It will be deducted the from the total amount of your purchase.

We will be waiting for your response.

Thanks,
Gretel

[ Original Message ]

Hello,

It's been 2 weeks since I've made an order, but it hasn't even been shipped yet. I'd like to get a refund and cancel the order.

Order number: 20160513-0380372

Regards,

Julia

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