Hello,
Our apologies for the inconvenience that this may have caused you.
We would like to inform you that item:
For Order number 20160115-0349380 will be delayed.
Shipping is scheduled to be early next week.
Please do bear with us and rest assured that your items will be delivered as soon as they are ready.
Please understand that we are running a pre-order system. Restocking certain items may take longer than expected.
We apologize for the inconvenience, we appreciate your patience and kind understanding.
Let us know if you want to cancel the delayed item.
Exchange to other item is subject for approval.
Please take note that cancellation of the item might affect the rate of shipping fee.
Sorry for the inconvenience.
Regards,
Poebe
[ Original Message ]
I apologize. I have written the Q&A in Korean, so I am rewriting it in English. I have ordered the items back in 1/15 and the status still says it's queued for shipment. I wanted to know if there is a problem with one of the items, and what is causing the delay. Please let me know! Thank you very much.
