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Shipment 2016-01-28 00:00:00 Brittany
Rate 0points
Hello, recently the status changed to delivered. Does that mean it was successfully delivered to the us? If so, could I be provided with the tracking number for that as well? Or is it the same on the tracking website and I should wait for it to update on where it is currently?
[ Original Message ]
Order number: 20151218-0342141

Hi,

Please be informed that your exchange request has been processed :)

Sold out item:
Tatan Check Curot-pants
[공급사상품명] 스쿨
color : beige

Exchanged to:
Item name: Star Cushion Sock
Item code: P000BAVG
Color: Ivory
Amount: $6.00 USD
Link: http://en.coii.kr/product/star-cushion-socks/18128/?cate_no=362&display_group=1#.VpldC5p96Cg

Difference $28.75 USD has been refunded via Paypal.
Please check your credit / debit card if correct amount has been processed.
For card refund, refund may take 7 to 14 working days to be reflected on your credit/debit card.
Please check your Paypal account for more details.

Order got shipped out already.
Tracking number is EG162674124KR

International packages require signature from the recipient, please keep track of your parcels to avoid any returns due to your absence.
You can see detailed tracking information in following links.
Worldwide Tracking: http://www.track-trace.com/post

Please allow 24-48 hours before the tracking information becomes available on the website.

International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.  
All related fees are the responsibility of the recipient.  
If the recipient refuses to receive the parcel, the products will be returned to Korea and will not be shipped again.  
All related costs (return shipping, etc.) will be deducted from the refund.

Once again, thank you for shopping with us!
Let us know if you have trouble receiving the package!

Regards,
Poebe
[ Original Message ] Order number: 20151218-0342141

Hi,

Thank you for the response :)

I have forwarded your exchange request to the management.
Please allow us some time for the feedback.

Sold out item:

Tatan Check Curot-pants

[공급사상품명] 스쿨

  • color : beige
Exchange to:

Item name: Star Cushion Sock
Item code: P000BAVG
Color: Ivory
Amount: $6.00 USD
Link: http://en.coii.kr/product/star-cushion-socks/18128/?cate_no=362&display_group=1#.VpldC5p96Cg

I have requested to refund the difference $28.75 USD via Paypal.
We will keep you posted.
Have a great weekend ahead :)
Regards,
Poebe
[ Original Message ] Thank you for the reply. I would like to replace the sold out item with the star cushion sock in ivory. Thank you again!
[ Original Message ]
Order number: 20151218-0342141
We truly apologize for the long delay of the response :(
I am sorry to inform you but upon checking, the item below is sold out :(

Tatan Check Curot-pants

[공급사상품명] 스쿨

  • color : beige
This is very unfortunate but it may happen sometimes because we run a  pre-order system.
We sincerely hope for your understanding.
You may request for an exchange as long as the new item has the same price or lower price with the sold out item.
If you wish to exchange it with other item(s) with a higher price, we can cancel the entire order so you can place a new one.
If you prefer to just cancel the sold out item(s), we will ship the remaining items and refund will be processed to your account.
Kindly get back to us at your earliest convenience so we can start the shipment and we can get it to you fast.
However, the restocking date for the item below will be today.

Popping Candy Turtle Knit

[공급사상품명] 니쥬 PL

  • color : sky
Please do bear with us and rest assured that your items will be delivered as soon as they are ready.
Please understand that we are running a pre-order system. Restocking certain items may take longer than expected.
We apologize for the inconvenience, we appreciate your patience and kind understanding.
We will be waiting for your response regarding the sold out item.
Sorry for the inconvenience!
Regards,
Poebe
[ Original Message ] Hello,

Its been five days. Just want to know if there is any updates. I know you all would notify me of any updates, but I'm still curious if anything has changed.

Thanks!
[ Original Message ]
Hello,
Our apologies for the very late reply.
As soon as we have any updates from our shipping team, we're going to update you immediately via email.
Again, we appreciate your patience if delivery takes longer than expected.
Thank you and have a blessed day.
Robin [ Original Message ] Thank you very much! I await the response.
[ Original Message ]
Order number: 20151218-0342141
Hi,
First of all, we would like to apologize for the long delay of the shipment :(
I have already submitted a follow up report to the management regarding the status of your package.
Rest assured that as soon as we receive a feedback, we will notify you immediately.
Thank you for understanding.
Regards,
Poebe
[ Original Message ]

Hello, I'm just wondering about the status of my order. It's been under queued for shipping for awhile now. I'm just inquiring about how it's doing up to this point.

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