Order number: 20160115-0349380
Hello,
Thank you for sending us an email in English :)
Please be informed that we are running a pre-order system.
Preparation of the items will took 7-10 business days depending on the availability of the items.
If your order contains out-of-stock items, then it may take few extra days for preparation.
EMS tracking information will be available once items are dispatched, takes maximum of 4 days to reach your doorstep.
Your patience will be very much appreciated.
I already submitted a follow up report to the management regarding the status of your order.
Please allow us some time.
We will keep you posted :)
Have a great day!
Regards,
Poebe
[ Original Message ]
I apologize. I have written the Q&A in Korean, so I am rewriting it in English. I have ordered the items back in 1/15 and the status still says it's queued for shipment. I wanted to know if there is a problem with one of the items, and what is causing the delay. Please let me know! Thank you very much.
