Order number:
20151218-0342141
We truly apologize for the long delay of the response :(
I am sorry to inform you but upon checking, the item below is sold out :(
This is very unfortunate but it may happen sometimes because we run a pre-order system.
We sincerely hope for your understanding.
You may request for an exchange as long as the new item has the same price or lower price with the sold out item.
If you wish to exchange it with other item(s) with a higher price, we can cancel the entire order so you can place a new one.
If you prefer to just cancel the sold out item(s), we will ship the remaining items and refund will be processed to your account.
Kindly get back to us at your earliest convenience so we can start the shipment and we can get it to you fast.
However, the restocking date for the item below will be today.
Please do bear with us and rest assured that your items will be delivered as soon as they are ready.
Please understand that we are running a pre-order system. Restocking certain items may take longer than expected.
We apologize for the inconvenience, we appreciate your patience and kind understanding.
We will be waiting for your response regarding the sold out item.
Sorry for the inconvenience!
Regards,
Poebe
[ Original Message ]
Hello,
Its been five days. Just want to know if there is any updates. I know you all would notify me of any updates, but I'm still curious if anything has changed.
Thanks!
[ Original Message ]
Hello,
Our apologies for the very late reply.
As soon as we have any updates from our shipping team, we're going to update you immediately via email.
Again, we appreciate your patience if delivery takes longer than expected.
Thank you and have a blessed day.
Robin [ Original Message ] Thank you very much! I await the response.
[ Original Message ]
Order number:
20151218-0342141Hi,
First of all, we would like to apologize for the long delay of the shipment :(
I have already submitted a follow up report to the management regarding the status of your package.
Rest assured that as soon as we receive a feedback, we will notify you immediately.
Thank you for understanding.
Regards,
Poebe
[ Original Message ]
Hello, I'm just wondering about the status of my order. It's been under queued for shipping for awhile now. I'm just inquiring about how it's doing up to this point.
