Good day,
Items in your order [order number 20151113-0328029] is currently in preparing status.
Shipment of the item may vary depending on the place.
Delivering process takes 10 working days.
You will receive a notification e-mail when your order is dispatched, which includes a tracking number for the parcel.
You may also track the status of your items using your COII account just visit My Page - Order Status.
Your patience is much appreciated.
For further inquiries you can always email us back.
Have a great day.
Marcy
[ Original Message ]
Hello,
I've ordered your products about a week ago, but its status is still 'before shipment'.
Could you let me know when it will be delivered??
