Hello,
Thank you for your kind patience as we prepare your order.
We run pre-order system where items are prepared only after payment has been made.
Shipping usually takes 7 to 10 working days for international delivery, if your order contains out-of-stock items, then it may take few extra days for preparation.
EMS tracking information will be available once items are dispatched, takes maximum of 4 days to reach your doorstep.
Regards,
Poebe
[ Original Message ]
Hi,
My order (20150203-0191791) has been under the status 'Queued for Shipment'/'Before Shipment' for over a week.
Can I please have an update?
Thanks