Request to change address has been submitted.

Recipient name: Eun Wha Chung

Complete address: 3433 Rue Durocher Apt 109 Montreal, QC Canada, H2X 2C8

Contact no: (1) 5147078861

for order no: 20141212-0147689

Rest assured you will be notified by email as soon it is processed. :)

thank you and feel free to contact us should you have any further questions.

best,

Jen

Hello,

Since its before the shipment.

Can I change the shipping address then?

I'm moving to Montreal tomorrow and won't be able to receive my order.

Please change my shipping address to

3433 Rue Durocher Apt 109

Montreal, QC

Canada

H2X 2C8

thank you

We do apologize for some delay on the shipment. :(

For International Customers, we always do our best to maintain the 7-10 business days schedule and deliver our goods to our customer's door as swiftly as possible. But because it is the holiday season, our overseas shipping delivery will be taking a little longer . It will be approximately 14-20 working days :(

Rest assured we will continue to coordinate with the shipping team to expedite the process and email you the tracking no. as soon as it is available.

Thank you very much and we appreciate your patience regarding this matter.

sincerely,

Jen

Hello,

Thanks for your reply.

I'll write in English for immediate assist.

I've made my order on 12th of Dec. However, it shows that my order still hasn't been shipped.

Problem is, I'm going away to different place on the 31st.

So I really need my products to be shipped and arrive before the day.

I was wondering when it will be shipped.

I've been shopping in Korean coii site and english site for long time.

But it never took so long for order to be shipped.

If its not going to shipped anytime soon.

I would need my order to be shipped in two different address.

Thank you,

Thank you for your email :)

We will be forwarding your concern to one of our Korean-speaking agents for assistance.

We will get back to you as soon as feedback is provided.

We appreciate your patience and understanding regarding this matter.

To ensure that you will be assisted immediately, please write to us in English :)

Regards,

Jen