Hello Tomo,
Good day!
In the event that no one will claim the parcel, the item will be marked as "refused" and will be returned to the sender.
Rest assure that we will notify you as soon as we received your return goods. Refund can only be process once the item(s) arrive at our warehouse.
Thank you and feel free to contact us should you have further questions.
kind regards,
Jen
[ Original Message ]
Hello Jen,
Sorry for late reply. I would like to refund.
What should I do when I received items?
Thank you.
Best,
Tomoko
[ Original Message ]
Hello Tomo,
Thank you for getting back to us.
We regret to inform you that we can no longer cancel the item as your order is already shipped out and now on its way to you.
You may track its progress at:
http://service.epost.go.kr/iservice/ems/ems_eng.jsp
using tracking no: EG141453900KR
If there would be no problem at the customs, expect to receive it in 3-4 business days. You can also track it on MY PAGE >> ORDER TRACKING. If you wish to return the item, please let us know.
Thank you for shopping with us and have a great day!
best regards,
Jen
[ Original Message ]
Dear Sir or Madam,
I sent my order by mistake. I would like to cancel the following:
master fur jk (P000BCAC) : GRAY
My order number is 20141218-0157255
Thank you.
Best,
Tomo
