Hello Dear,
Our apologize about the slight delay on refund. Normally, refund will be posted to an account within 7-14 business once it is processed. The issue has been escalated to higher level and they're now looking into it.
Please keep an eye on your inbox, I'll be reaching out to you personally for store's feedback.
Thank you and once again we do apologized for the inconvenience this may have caused.
sincerely,
Jen
[ Original Message ]
Hi Jen,
Our credit card bill for this month did not reflect the refunded amount.
It has been more then 14 working days since Oct 6 as of our last email.
Please kindly check with paypal regarding the refund.
Sincerely,
Charnice
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[ Original Message ]
Hello,
First of all, our apologies for the late response and for the inconvenience.
We have cancelled and refunded the amount of [141004-0014328775] due to duplicate order as requested.
Total refund amount is 108.38USD
Refunded via Paypal
Please check your credit / debit card if correct amount has been processed.
For card refund, refund may take 7 to 14 working days to be reflected on your credit/debit card.
Meanwhile, the 3 items under order number: 141004-0007327002 are now in preparation. Kindly wait for the tracking no. which will be emailed to you as soon as your order is shipped out. :)
Thank you and for further inquiries you can always email us back.
Have a great day,
Jen
---------- Original Message ----------
Dear Sir/Mdm
I have accidentally sent 2 of the same orders on last friday (3rd Oct) and would like 1 of my order to be cancelled.
Order no. 141004-0014328775
I have also emailed twice at en@coiikr but receive no response.
I have also try calling customer service but unable to get through since I'm calling from Singapore.
Charnice
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