Hi Jen,
Our credit card bill for this month did not reflect the refunded amount.
It has been more then 14 working days since Oct 6 as of our last email.
Please kindly check with paypal regarding the refund.
Sincerely,
Charnice
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[ Original Message ]
Hello,
First of all, our apologies for the late response and for the inconvenience.
We have cancelled and refunded the amount of [141004-0014328775] due to duplicate order as requested.
Total refund amount is 108.38USD
Refunded via Paypal
Please check your credit / debit card if correct amount has been processed.
For card refund, refund may take 7 to 14 working days to be reflected on your credit/debit card.
Meanwhile, the 3 items under order number: 141004-0007327002 are now in preparation. Kindly wait for the tracking no. which will be emailed to you as soon as your order is shipped out. :)
Thank you and for further inquiries you can always email us back.
Have a great day,
Jen
---------- Original Message ----------
Dear Sir/Mdm
I have accidentally sent 2 of the same orders on last friday (3rd Oct) and would like 1 of my order to be cancelled.
Order no. 141004-0014328775
I have also emailed twice at en@coiikr but receive no response.
I have also try calling customer service but unable to get through since I'm calling from Singapore.
Charnice
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