Hi Julia,
Sorry for the inconvenience.
Upon checking, your order is still in preparation.
Preparation usually takes 7-10 business days, tracking information will be available once items are dispatched, takes maximum of 4 days to reach your doorstep.
I will be forwarding your cancellation request to the concerned team.
Unfortunately, we're having issues processing refund via Paypal.
Will you consider refund via reward points?
You can use your Reward points when you check out of the order page, you will see a little box where you can enter amount to use for Reward points.
It will be deducted the from the total amount of your purchase.
We will be waiting for your response.
Thanks,
Gretel
[ Original Message ]
Hello,
It's been 2 weeks since I've made an order, but it hasn't even been shipped yet. I'd like to get a refund and cancel the order.
Order number: 20160513-0380372
Regards,
Julia
